tkbd Privacy Policy

1. Introduction and Scope of Policy

tkbd ("we", "our", "platform") is a trusted online betting and casino service provider in Bangladesh. This Privacy Policy describes how we collect, process, store, and protect your personal information when you use the tkbd website (tkbd.cam).

This policy applies to all tkbd services, including sports betting, online casino games, live casino, slot games, and any other services we may launch in the future. When you register on our platform or use our services, you are considered to have accepted the terms of this Privacy Policy.

We respect your privacy and commit that your personal information will never be sold or transferred to any unauthorised third party without your consent. All our operations are protected by SSL encryption and advanced cybersecurity protocols.

2. What Information We Collect

tkbd collects various types of information that are necessary to provide and improve our services. The types of information are described in detail below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number
• Email address
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket or Upay account number (for processing transactions)
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Gaming Activity Information

• Play history and patterns
• Bet amounts and outcomes
• Bonus and promotion usage details
• Preferred games and categories

2.4 Technical Information

• IP address
• Device type, operating system and browser information
• Login time and session information
• Cookies and similar tracking data

3. How We Collect Information

tkbd collects your information in the following ways:

3.1 Direct Collection

When you create an account on our platform, you voluntarily provide your name, email and other details. Information is also collected during login, financial transactions, and when you contact customer support.

3.2 Automatic Collection

When you browse our website, certain information is automatically collected through cookies, web beacons and similar technologies. This includes your browsing behaviour, page visits and session duration.

3.3 Collection from Third Parties

During payment processing, limited transaction verification information may reach us from payment gateways such as bKash, Nagad, Rocket or Upay. This information is used solely to confirm transactions.

4. Purpose of Using Information

We use the collected information only for the following legitimate purposes:

4.1 Account Management

Information is used to create, verify, maintain and secure your account. It is also used to verify age and prevent misuse of the platform. tkbd only provides services to those aged 21 or above.

4.2 Financial Transaction Processing

Your financial information is used to process transactions with a minimum deposit of ৳100 and a minimum withdrawal of ৳800, to prevent fraud, and to ensure financial security.

4.3 Customer Support

Our 24/7 live chat support team uses your account and history information to provide you with the best assistance. This ensures fast and effective support in Bengali.

4.4 Responsible Gaming

Gaming patterns are analysed to identify potentially problematic behaviour and proactive steps are taken to ensure responsible gaming. For more details, visit our Responsible Gaming page.

4.5 Security and Fraud Prevention

Information is used to protect accounts, prevent unauthorised access, comply with anti-money laundering (AML) regulations, and detect suspicious activity.

4.6 Service Improvement

Aggregate user data is analysed to improve the platform experience, game layout, and payment methods.

5. Sharing Information with Third Parties

tkbd does not sell or rent your personal information. However, sharing information may be necessary in certain circumstances:

5.1 Payment Providers

The minimum information required to process transactions through payment methods such as bKash, Nagad, Rocket, Upay and bank transfer is shared. These payment providers follow their own privacy policies.

5.2 Game Providers

Information necessary to ensure the gaming experience may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi.

5.3 Legal Obligations

Information may be disclosed in the case of a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases we always follow the guidance of the law.

5.4 Business Transfers

In the event of a merger, acquisition or asset sale, user information may be transferred. In such circumstances we will provide you with advance notice.

6. Cookies and Tracking Technologies

tkbd uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login state, store security tokens, and manage sessions. Disabling these cookies will prevent the platform from working properly.

6.2 Performance Cookies

These cookies help us understand how users are using our website. They are used to analyse page load times, most visited sections, and general usage patterns.

6.3 Preference Cookies

These cookies are used to save your language preference, theme settings, and personal platform customisations, so you do not have to set them up again each time.

6.4 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some features of our service to not work properly.

7. Data Storage and Security

tkbd uses industry-standard security measures to protect your personal information. As a secure and reliable platform, we take the following protective steps:

7.1 Encryption

All data transmissions are protected by TLS/SSL encryption technology. Strong encryption is also used when storing financial information and sensitive personal data.

7.2 Access Controls

Only authorised staff can access your information on a need-to-know basis. All staff are bound by strict confidentiality agreements.

7.3 Retention Period

Your information is retained for as long as your account is active and for the period required to meet legal obligations. Financial transaction records are retained for a legally defined period even after an account is closed.

7.4 Response to Security Breaches

If a security breach occurs that may affect your information, we will notify you by email as quickly as possible and advise you on preventive measures to take.

8. User Rights

Every user registered with tkbd enjoys the following rights regarding their personal information:

8.1 Right to Access Information

You can find out at any time what information we hold about you. To make a request in this regard, contact our support team.

8.2 Right to Correct Information

If there are any errors or inaccuracies in your stored information, you can request a correction. This correction can be made through account settings or via customer support.

8.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, complete deletion may not always be possible due to legal obligations, ongoing disputes, or the need to retain financial transaction records.

8.4 Right to Object to Processing

You can object to the processing of your information for marketing communications or profiling purposes. If the objection is accepted, we will stop the relevant processing.

8.5 Data Portability

Where technically feasible, you can request to receive your personal information in a structured, commonly used format.

To exercise any of the above rights, contact us at our support email [email protected] or get assistance through 24/7 live chat.

9. Privacy of Minors

tkbd services are for those aged 21 or above only. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we learn that someone under the age of 21 has registered on our platform, that account will be closed immediately and all related information will be deleted.

If a parent or guardian suspects that their child has registered on our platform, please contact [email protected] immediately.

10. Changes to Policy

We may update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, new legal requirements, technological developments, or changes in business practices.

10.1 Notification of Changes

For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

10.2 Consent

If you continue using the platform after the changes, you will be considered to have accepted the updated policy. If you do not agree with the new policy, please contact us to close your account.

The current version of this policy will always be available at tkbd.cam/privacy-policy.

11. Contact

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us in the following ways:

We generally try to respond to all emails within business days. For urgent matters, please contact us directly via live chat.