Responsible Gaming at tkbd — your safety is our priority
tkbd believes that gaming should be a source of enjoyment, not stress. We provide all kinds of protection tools and support to keep you informed and safe.
Why is Responsible Gaming important?
Online gaming and betting is a popular form of entertainment for millions of people. However, like any entertainment, it is important to enjoy it within limits. As a responsible platform, tkbd is deeply mindful of the mental and financial wellbeing of all our users.
Responsible gaming means you are in control of the game, not the other way around. It means setting a defined budget, sticking to time limits and taking breaks when needed. tkbd has placed several tools directly in your account settings to help you achieve this.
Gaming should never become an essential part of your life. Family, work, health and relationships are always more important than gaming. If you feel that gaming is affecting these important areas of your life, now is the time to take action.
Our Protection Tools
Set Deposit Limits
Set daily, weekly or monthly deposit limits from your account settings. Once a limit is set it takes effect immediately and cannot be increased before the set period ends — this keeps you protected from depositing too much.
Session Time Control
Set a maximum time limit for each gaming session. When the set time is up, the system will automatically alert you. Taking breaks from long sessions helps maintain mental freshness and supports better decision-making.
Self-Exclusion
If you feel you need some distance, temporarily close your account for a set period — 7 days, 30 days, 6 months or permanently. In the case of permanent exclusion, your account is fully closed for a minimum of 5 years.
Reality Check Notifications
Activate pop-up notifications at regular intervals to remind you how long you have been playing and how much you have won or lost. These small breaks keep you connected to reality.
Cooling-Off Period
Similar to self-exclusion, a cooling-off period lets you take a temporary break from 24 hours to a few weeks. During this time you can log in to your account but cannot place bets or make deposits.
Loss Limit
Set in advance the maximum amount you can lose within a given time period. Once the limit is reached, no further bets can be placed — keeping your money protected.
Only for those aged 21 and above
To create an account and play on tkbd, you must be at least 21 years old. We follow an age verification process to protect minors from gaming. If you suspect a minor you know is using our platform, notify our support team immediately.
Warning Signs of Problematic Gaming
It can be difficult to recognise when gaming is becoming a problem. If the following signs appear, you should be cautious and seek help.
Recognising these signs is not a weakness — it takes courage to take the right steps for yourself. tkbd is always here for you.
Spending more than your budget and repeatedly returning to recover losses.
Hiding your gaming from family, friends or colleagues.
Feeling anxious, restless or irritable when you cannot play.
Taking on debt or asking family members for money to fund gaming.
Neglecting work, studies or daily responsibilities to spend time gaming.
Continuing to play while ignoring sleep, food or other physical needs.
Placing increasingly larger bets in an attempt to win back lost money.
Check Yourself
Ask yourself these questions honestly. If the answer to three or more is "yes", contact our support team or consider the self-exclusion option.
Have you ever spent more time or money on gaming than you planned?
Have you tried to stop gaming but failed repeatedly?
Has gaming caused any problems in your family life or career?
Have you ever taken out a loan or fallen into financial difficulty because of gaming?
When you lose at gaming, do you feel upset or anxious and play again to recover the loss?
Have you lied to family or friends about your gaming habits?
Is gaming affecting your sleep, eating or daily routine?
How to Use Protection Tools
Log in to Your Account
Go to the tkbd login page and enter your username and password to access your account.
Open Settings
Click the profile icon at the top right and go to the "Account Settings" or "Responsible Gaming" menu.
Select a Limit or Exclusion
Choose the protection you need — deposit limit, loss limit, session time, cooling-off or self-exclusion.
Confirm
Confirm the change. Deposit limits and exclusions take effect immediately. Contact 24/7 live chat if you need help.
Important: Rules for Changing Limits
Once a deposit limit or self-exclusion is activated, it can be adjusted under certain conditions. Lowering a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period — this rule protects you from impulsive decisions. In the case of permanent self-exclusion, the account cannot be reactivated for at least 5 years.
Tips for Healthy Gaming Habits
- Set a fixed budget before you play and never spend more than that budget.
- See gaming as entertainment — not a source of income. There is no guarantee of winning any bet.
- Do not play when you are upset, tired or under the influence of alcohol — your ability to make decisions is reduced in these states.
- Take regular breaks — at least 10-15 minutes every hour keeps your decisions more mindful.
- Do not try to recover lost money — this can lead to even greater losses.
- Spend time with family, prioritise hobbies and friendships — life is not just gaming.
- Do not allow children or minors to access your account or device.
- Do not play at bedtime — lack of sleep reduces your ability to make good decisions.
- Review your gaming history from time to time and check whether spending is increasing.
- Seek help when you need it — asking for help is an act of courage, not weakness.
Need Help? We Are Always Here
If gaming becomes a problem, do not feel ashamed. tkbd's 24/7 Bangla-speaking support team is always ready to help you take the right steps.
24/7 Live Chat
Speak directly with our support team in Bangla — any time of day or night. We are always ready to help with self-exclusion or setting limits.
Email Support
Email us to describe your issue in detail. Our contact email is: [email protected] — you will receive a prompt and empathetic response.
FAQ and Guides
Visit our FAQ page for answers to common questions about responsible gaming. Detailed guides and answers are available there.
Play Safe, Play Happy
Responsible gaming ensures you are always in control. Enjoy our games — within limits, safely.